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Discussion topic: want to get passed the mundain menues to speak to a person to get a new q box sent as hard drive fai

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This message was authored by md137 This message was authored by: md137

want to get passed the mundain menues to speak to a person to get a new q box sent as hard drive fai

hard drive faild again trying endless to get though to some one at sky  over 70 odd mins over three cals and the dam music is killing me

 

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This message was authored by nigea99 This message was authored by: nigea99

Re: want to get passed the mundain menues to speak to a person to get a new q box sent as hard drive

Posted by a Superuser, not a Sky employee. Find out more

hi @md137 

 

Please see this link which also has a link to book a replacement box:

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: want to get passed the mundain menues to speak to a person to get a new q box sent as hard drive

Posted by a Superuser, not a Sky employee. Find out more

@md137 

If you arrange a 'doorstep swap', DPD will take your faulty box in the packaging they bring the replacement in so don't forget to remove your viewing card before it disappears into the back of a van.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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