viewing card

[peterfr91]

I've just had a replacement sky box but have forgotten to take the viewing card out and sent the old box back with it still in

[MightyQuinn]

Hi @peterfr91   Very common, I'm afraid you will need to contact Sky.

[peterfr91]

how do you contact sky? when i try to call them it just redirects me to the online auto help, and there doesn't seem to be a chat function anymore 

[MightyQuinn]

Hi @peterfr91   You will need to persevere by telephone, try saying nothing. Telephone numbers, expand Need more help at the bottom of this page https://www.sky.com/help/home

[Daniel0210]

@peterfr91 
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.