view card not pairing

[Geoff90]

i needed a replacement Sky q box.. that arrived but my view card does not pair... spoke to the sky operative who told me all the things I need to do and still no joy..... after 9 minutes they cut the line.. great job.........so 3 weeks of no sky channels or sports .. no good eneough.

[Chodley]

It has an internet connection?

and you did take the card out of the old box and put it in the replacement one?

[Geoff90]

All that is ok I have internet reboosted and have done everything but the tv just keeps saying no internet, which is not true otherwise i could not send this ...so pleasew sky help me out and not just cut me off because that operator could not help me ....

[Chodley]

Ok so the sky box isn't connected to the internet. That would be the problem

then.

Can you do a network reset through the sky settings menu?

is it sky broadband or someone else?