topic: Can’t record or Pause with Sky and no access to On Demand

[Sassya52]

Hi I can't access on demand, watch my previous recordings or record new programmes on sky q because the same dreaded message has appeared  "to use this service you need to upgrade your subscription"

This happened last year and it took 4 attempts to sort the issue out and now it's happening again!  I've already done a manual update on my sky q box  .. please please help 🙏 

[Laing1 · Accepted solution]

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@Sassya52 wrote:

Hi I can't access on demand, watch my previous recordings or record new programmes on sky q because the same dreaded message has appeared  "to use this service you need to upgrade your subscription"

This happened last year and it took 4 attempts to sort the issue out and now it's happening again!  I've already done a manual update on my sky q box  .. please please help 🙏 

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@Sassya52 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Sassya52]

Don't know what happened but it now seems to be working ok, thank you for your help 👍