technical issue

[Adam19851]

When I try download film it says 

Beacuse of technical issue you download couldn't be completed, try again later. 

I have paid for a film I now can't watch 

How do I fix?

[Mr+Flibbles+86]

Hi there @Adam19851 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Adam19851 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks