On screen it says we don’t have an internet connection. Can’t watch recordings or Netflix

[JaneMacDonald]

On screen it says we don't have an internet connection. We can't watch recordings or Netflix. We have turned everything off and back on again 

[Mr+Flibbles+86]

Hi there @JaneMacDonald , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @JaneMacDonald . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks