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Discussion topic: sky upgrades package without my permission

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This message was authored by No20 This message was authored by: No20

sky upgrades package without my permission

Sky updated  my package with Sky Cinema and Ultra HD without informing me. I had cancelled them before the date and they ignored it.

Is this the new way of forcing people to pay!


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: sky upgrades package without my permission

Posted by a Superuser, not a Sky employee. Find out more

How did you cancel? Did you receive confirmation of the cancellation?

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: sky upgrades package without my permission

Posted by a Superuser, not a Sky employee. Find out more

How did you cancel? Did you receive confirmation of the cancellation?

No20
Topic Author
This message was authored by No20 This message was authored by: No20

Re: sky upgrades package without my permission

yes

 

This message was authored by nigea99 This message was authored by: nigea99

Re: sky upgrades package without my permission

Posted by a Superuser, not a Sky employee. Find out more

@No20 wrote:

Sky updated  my package with Sky Cinema and Ultra HD without informing me. I had cancelled them before the date and they ignored it.

Is this the new way of forcing people to pay!


hi @No20 

 

I don't know if this is applicable in your case but all SKY's rolling subscriptions require 31 days notice, so if any add ons were given as free trials etc these still need to be cancelled 31 days before the trial ends   

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