sky to apps stop working after upgrade to sky ultra briadband

[ktsavage]

has anyone had an issues with apps after changing to sky ultra broadband 

I have to keep reloading and reconnecting internet connection,apps stop while watching then i have to reconnect the broadband again, 

it's quite annoying 

[caesarome]

What devices are these apps installed on ?

[ktsavage]

It's the bbc iplayer and netflix on the main sky q box, i can't even connect my 2 extra boxes upstairs or in my outbuilding that we use as a sports bar 

[caesarome]

As this isn't related to mobile apps (where you had posted) I have moved this to the Sky Q forum for you.

[oldfella]

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@ktsavage wrote:

It's the bbc iplayer and netflix on the main sky q box, i can't even connect my 2 extra boxes upstairs or in my outbuilding that we use as a sports bar 

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Hi @ktsavage 

If you have the Sky Max router first try connecting  by SSID and Password and not WPS.

First reset your broadband router.
Hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in the main Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to  3rd party router
Enter the SSID and password for the router 2.4 Ghz WiFi band.

If this gives your main Q box a stable Network connection then you will need to connect all minis by WiFi to your main Q box using WPS