19 Oct 2024 10:32 AM
Hello Community,
I have been with Sky for over 14 yrs, so this post does make me somewhat upset and angry. Ive had the same sky Q box for over a number of , due to the and condition it just got old and started to not work correctly. after replacing the box 2 times i ended up booking an engineer. once he had come they did nothing different from what all the community told me to try. still no better. i began to speak openly with the engineer who then told me that there is a problem with the software which sky are working on this is to do with LG and Samsung Tvs. its about watching UHD and the settings in software. I understand that issues are issues but in the times and open speech there not providing correct information. I pay me bill of over £110 every month with no question so what can we do about this and how are sky going to do the right thing.
19 Oct 2024 12:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@Patrizia wrote:its about watching UHD and the settings in software.
How about explaining the issue you're having?
20 Oct 2024 10:10 AM
hello,
well in the morning the sky box fan is always working full blast.
the box is none reponsive
need to reset the unit everyday
watching uhd the screen goes blank then comes back on seconds later
hope that helps
20 Oct 2024 10:17 AM
Posted by a Superuser, not a Sky employee. Find out more
@Patrizia wrote:
well in the morning the sky box fan is always working full blast.
the box is none reponsive
What time of day is this happening?
20 Oct 2024 04:32 PM
This seems to happen re the fan over night. The box goes to standby when turned off at night when we come down the fan is going mad and the box will not respond.
the black screen happens all times of the day. I was told by engineers it the new update that sky has provided is faulty with LG and Samsung models.
20 Oct 2024 04:37 PM
Posted by a Superuser, not a Sky employee. Find out moreMy main TV is an LG, I have the latest software update and (touch wood) no issues like this.
20 Oct 2024 04:45 PM
Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:
My main TV is an LG, I have the latest software update and (touch wood) no issues like this.
@Patrizia my main TV is also a LG no problems here either Q box on the most recent software for a few months now no sure the engineer who told you there was a problem was correct as there would be loads of people complaing about this on the forum
21 Oct 2024 10:39 AM - last edited: 21 Oct 2024 10:41 AM
@Patrizia which Internet service provider are you with?
I can assure you that the issue you've been experiencing is not common to Samsung or LG televisions.
22 Oct 2024 07:14 PM
hi,
so does anyone have anything that i can do.
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