sky q you don't subscribe to this channel

[MWBerry]

sky q you don't subscribe to this channel

I cannot access movie channels or any apps on my Sky Q box as I get the message "sky q you don't subscribe to this channel " but I can still watch my movies and apps Netflix, Disney etc on Sky Go and other devices. My Sky Glass still works but my main Sky Q and Sky mini as it connects to the Sky Q are saying I need to subscribe.

[oldfella]

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@MWBerry wrote:

sky q you don't subscribe to this channel

I cannot access movie channels or any apps on my Sky Q box as I get the message "sky q you don't subscribe to this channel " but I can still watch my movies and apps Netflix, Disney etc on Sky Go and other devices. My Sky Glass still works but my main Sky Q and Sky mini as it connects to the Sky Q are saying I need to subscribe.

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Hi @MWBerry 

If you have a Sky Glass subscription then your Sky Q subscription is cancelled.

You cannot have both Sky Glass and Sky Q subscription at the same account address.

[MWBerry]

So why do I pay for multi screen if I only have one. 

[oldfella]

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@MWBerry wrote:

So why do I pay for multi screen if I only have one. 

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Hi @MWBerry 

If you have a Sky Glass subscription then to use Sky glass pucks you need the Sky Glass Whole home pack.

Do you have Sky Glass Subscription???