sky Q box main

[Nicole7]

Turned on my Sky Q box tonight and there is no lights on front panel, there is nothing whatsoever, can anyone help me with this problem. Please

[Chodley]

Have you tried pulling the power?

does it have an external power brick?

[Nicole7]

Yes I pulled the plug out and put it into another socket and still nothing.

[Nicole7]

sorry I don't know what an external power brick is?

[PandJ2020]

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@Nicole7 wrote:

sorry I don't know what an external power brick is?

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Is the power lead plugged straight into a power socket or is there an adaptor box in the middle?

If it's dead (checked the fuse and socket?) then you'll need to call Sky for a replacement box.  (Remember to remove your viewing card)

[Chodley]

You haven't got one then. V2 Q boxes have them. V1 and v3 do not, they have internal power supplies. Suspect easier to fix/swap without losing your box and therefore recordings if that is what has failed, which your symptoms suggest may have happened.