returns

[jasonnorton]

hi i have just cancelled my sky tv broadband after 21 years and i am waiting to return my sky boxes.my question is i seem to remember paying for my extra sky mini boxes but sky are asking for them to retuned any one had the same isue thanks

[PandJ2020]

All Q hardware is loaned and must be returned when you cancel your subscription.

The fee you paid was not to purchase the items.  (It covered postage/installation etc.)

[Daniel0210]

@jasonnorton 

Regarding the packaging, if you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number. 

The advice from @PandJ2020 is correct. Mini boxes, like your main Sky Q box were loaned to you and must be returned at the end of your subscription.