replacing a remote control

[Jon19822]

My aunty has recently moved house and misplaced her sky remote control.  Unfortunately she is unable to use her sky box.

How do i go about replacing the remote control and get her sky box working again please

Jon

[MightyQuinn]

Hi @Jon19822   Amazon is your friend, or any major retailer.

[Jon19822]

thank you @mighyquinn

Jon

[Daniel0210]

@Jon19822 

Did she arrange a Home Move with Sky whereby an engineer would sort out the dish, cabling, connection etc?

[john600253]

I need to order a new replacement Sky remote control for my Sky Q Box

[Daniel0210]

@john600253 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[nigea99]

BTW The virtual remote that @Daniel0210 mentions is now, also, available on android devices

[Daniel0210]

@nigea99 

Wasn't aware of that. 👍🏻