replacement sky box n viewing card

[londonbobbins]

where, in the entire user journey, did anyone actually tell me to take the viewing card out of my broken sky q box and put it in the  replacement?  f it happened i didnt ever see it.  unbelievable.  i now have no TV for 3-5 working days.   Why on earth would I assume that I should do this?  the nice lady at sky says this happens often.  I mean, maybe I should watch less TV so its like an enforced diet but Im literally stunned at the stupidity of not pointing this out (slightly at my own stupidity as well but hey)

[Daniel0210]

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@londonbobbins wrote:

where, in the entire user journey, did anyone actually tell me to take the viewing card out of my broken sky q box and put it in the  replacement?  

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@londonbobbins 

Hindsight is a wonderful thing but that particular advice is posted in the forum on a daily basis. If you haven't already you'll need to call Sky to arrange for a replacement to be posted to you. 

[londonbobbins]

I know that NOW!!! I wish I'd come onto the forum first 🙂  I've got a suggestion - put a sticker on new sky boxes saying "Have you got your card"?  I'm not a betting man, but if I was I'd wager that this would save Sky £££££ in the long run

[lynn192]

Couldn't agree more - didn't realise I had to return the old box until the driver came to the door and asked for it, assumed since it hadn't been mentioned that I didn't need to do anything. Need to wait for a new card now - going to cancel as soon as I'm out of contract - Sky are useless when there are issues