@jenny5 wrote:
I have an old sky remote which is broken. I have bought a sky q remote but can't pair it until i unpair the old one but unable to do this as it is not working. how can I pair the new one?
Hi @jenny5
You don't need to unpair the broken remote as the new one will just overwrite it
First I suggest you reset your new remote & then try to pair it.
Try a reset of your remote:
Press & Hold the 7 & 9 until the remote's light (red Led above the SKY logo button) flashes 4 times
Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
