red button not working

[Rachel+Br]

I can no longer access live tennis via the red button on my TV. It says I need to upgrade my subscription but I have the full sky sports package.

[oldfella]

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@Rachel+Br wrote:

I can no longer access live tennis via the red button on my TV. It says I need to upgrade my subscription but I have the full sky sports package.

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Hi @Rachel+Br 

Sometimes the RED Button is for UHD content.

Do you have the monthly UHD subscription?

[Rachel+Br]

I've not changed my subscription since it stopped working.

[oj01]

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@Rachel+Br wrote:

I can no longer access live tennis via the red button on my TV. It says I need to upgrade my subscription but I have the full sky sports package.

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Can you access the Sky Sports App directly (that's all pressing the red button does)

[Rachel+Br]

Bizzarly the problem seems to have resolved! Let's hope it stays that way.

Btw, not sure what you mean by 'accessing the Sky Sports app directly'?

[MightyQuinn]

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@Rachel+Br wrote:

Btw, not sure what you mean by 'accessing the Sky Sports app directly'?

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Hi @Rachel+Br   There are a few ways, like press the side menu key [...] and select Sky Sports.

[Rachel+Br]

Thank you @MightyQuinn  and thanks to @oldfella for your prompt responses!