recordings not showing and downloads not working

[JayMo369]

No recordings are showing in the recordings section. I can't record, view recordings or delete recordings, nor can i download any programmes. When I try to download I get an error message that reads "Because of a technical issue your download can't be completed. Please try again later"

I have rebooted my box. Twice. It didn't work

I have tried navigating to Settings, not pressing settings but instead typing 001 but that does not bring up an engineers menu (or anything else) so I can't reset my hard drive.

What should I do

[oldfella · Accepted solution]

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@JayMo369 wrote:

No recordings are showing in the recordings section. I can't record, view recordings or delete recordings, nor can i download any programmes. When I try to download I get an error message that reads "Because of a technical issue your download can't be completed. Please try again later"

I have rebooted my box. Twice. It didn't work

I have tried navigating to Settings, not pressing settings but instead typing 001 but that does not bring up an engineers menu (or anything else) so I can't reset my hard drive.

What should I do

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Hi @JayMo369 

You have to press select after 0 0 1
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

[JayMo369]

thanks @oldfella  - that worked

[D.Pitty]

Hi guys what do you do when you get to this hidden menu?

[D.Pitty]

Hi @oldfella  ive got the same problem but unsure what I'm suppose to do when I've got into the secret menu?

[oldfella]

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@D.Pitty wrote:

Hi @oldfella  ive got the same problem but unsure what I'm suppose to do when I've got into the secret menu?

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Hi @D.Pitty 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[D.Pitty]

Great @oldfella I will give that a try 👍

[D.Pitty]

@oldfella didnt work I'm afraid 😬 still no recordings.... not able to use on demand and box doesn't show channels upstairs.

think I'll have to speak to sky and wait on hold for a eternity 😩