problems with internet connection with paramount

[emmas007]

Not long joined Sky BB, all set up and everything working but since connected to Sky Q box paramount keeps loosing connection. 

Message says OOPS looks like the internet may be experiencing some issues Error code **** 

I have tested the line but everything is working fine can anyone help please. 

It keeps happening more then a few times when watching something. 

[Addie15]

Hi there, @emmas007.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147