problem with satellite signal

[matthewwilson21]

sky q box working fine. sky q mini no satellite signal

[nigea99]

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@matthewwilson21 wrote:

sky q box working fine. sky q mini no satellite signal

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hi @matthewwilson21 

The mini gets it's signal via the main box so the first thing to try is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of your mini boxes.