premium Disney plus log I issues

[Lokispaw]

despite having an active premium Disney plus subscription that show's as linked on my sky. when I select the Disney app on sky Q it wants me to create a new account via the QOR code , I can log in to Disney plus ony phone with current email but when I use the QOR code via sky Q Disney doesn't recognisey existing account.??3

[arcadeavenger]

Hi @Lokispaw, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.