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Discussion topic: no signal sign when switched on have to turn off at mains and switch on again

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This message was authored by whitepines1 This message was authored by: whitepines1

no signal sign when switched on have to turn off at mains and switch on again

The Q box has amber light on it but won't change unless switched off at wall.

Says No Signal.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no signal sign when switched on have to turn off at mains and switch on again

Posted by a Superuser, not a Sky employee. Find out more

@whitepines1 
If a message is displaying ”No signal” it tends to be from your TV (in which case check the HDMI cable between the Sky Q box and your TV).

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: no signal sign when switched on have to turn off at mains and switch on again

Posted by a Superuser, not a Sky employee. Find out more

@whitepines1 wrote:

The Q box has amber light on it but won't change unless switched off at wall.

Says No Signal.


Hi @whitepines1 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

whitepines1
Topic Author
This message was authored by whitepines1 This message was authored by: whitepines1

Re: no signal sign when switched on have to turn off at mains and switch on again

Thanks for tips still not working without switching off at wall.

Strange thing is that once running it is ok until next day when it won't start again.

My thought is that q box is faulty as when it is cold it won't start up is that possible?

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