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Discussion topic: no satellite signal ay SO15

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This message was authored by Very+annoyed+stil This message was authored by: Very+annoyed+stil

no satellite signal ay SO15

I have been without Satellite signal since about 1pm today.  Am I alone in this?

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no satellite signal ay SO15

Posted by a Superuser, not a Sky employee. Find out more

@Very+annoyed+stil 

Satellite signal is not area defined. Either the whole of the UK is affected or just your system. Any error messages on your screen? 

Take a look at the troubleshooting on the appropriate section of this link.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company, not Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: no satellite signal ay SO15

Posted by a Superuser, not a Sky employee. Find out more

@Very+annoyed+stil  Any heavy rain or storms in your part of the country? 

 

As per @Daniel0210  a satellite signal covers the whoe of the UK and any issues with a satellite would not just be local but contry wide.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: no satellite signal ay SO15

Posted by a Superuser, not a Sky employee. Find out more

@Very+annoyed+stil wrote:

  Am I alone in this?

 


Sky has something over twelve television million subscription households in the UK : an issue with satellite transmission would be national news (and cause this forum to explode) but individual reception problems are entirely possible, and typically relate to either dish, cabling or box, or, as @GD1 indicates, heavy local rainfall.

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