no picture no sound

[Stella6591]

Our 3 tv's connect to Sky just stopped working tonight. Can select menu, but when try to select a program nothing happens.... total loss of picture and sound. Anyone have any ideas why or what w can do please?

[Tom-W19]

Hi @Stella6591 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147