new subscription for sky Q

[terrysteph]

Hi. i want to start up with sky again but not the streaming tv as my internet is quite slow beacause i live in the middle of nowhere with just the BT line,do they still offer the Q box or have they stopped doing them.

Thanks.

[SKY1992bf]

@terrysteph  Sky Q is still available 

[terrysteph]

thats good news then. its i just cant see it on their website, it just offers streaming.

[SKY1992bf]

@terrysteph  See the link below, make sure not signed into an old account 

https://www.sky.com/tv/sky-q

[nigea99]

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@terrysteph wrote:

thats good news then. its i just cant see it on their website, it just offers streaming.

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hi @terrysteph 

It should be there but it is not immediately obvious. 

On a PC browser when I go to the main SKY website I see a top line which lists Watch, TV, Glass, Broadband,   ..... 

These are actually drop downs,  so if you expand TV, it lists Stream, Glass, SKYQ, TV & Broadband  below

[terrysteph]

Thanks i will take  a look now

[terrysteph]

i think its the account because i can see it but when i sign in then the option disappears. so does that mean i dont have the option to do it now for sky q.

[nigea99]

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@terrysteph wrote:

i think its the account because i can see it but when i sign in then the option disappears. so does that mean i dont have the option to do it now for sky q.

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hi @terrysteph 

We do find that existing & previous customers often see less options, in which case you will need to call - we usually recommend calling anyway as that way you may get a better deal

[terrysteph]

ok thanks for your time.😁

[SKY1992bf]

@terrysteph  If you have been away from sky for more than 18 months the old account would have been closed meaning you need to sign up as a new customer using a different email address unless you remove the email address from the old account first