new sky remote

[sandu1]

my old remote stopped working. you sent me a new one. it works fine, except for the 'source list' button. that's the one in the top right hand side. i use it to switch between cctv & dvd etc. how do i fix this?

[Mark39]

If that's a Sky Q remote, and the other tv functions work ok, you can request a replacement from Sky.

[sandu1]

could do. except it's brand new. only arrived this week. so i don't know if they'll let me have 2!

[Mark39]

Have you paired it correctly witn your Sky box?

[lettice]

Try repairing it again and especially pair it also with your  TV as described  in step three here;

https://www.sky.com/help/articles/fix-remote

[sandu1]

well that's a palaver! but it worked. thank you for your help