my sky q is frozen on talk tv. Have tried everything recommended - turned everything off etc

[Chrisgerardf]

Sky is frozen on one channel. Cannot change or access settings or anything. Have changed batteries, remotes, turned everything off - followed every instruction available, still only able to see Talk TV

[Lisa-P1987]

Hi there @Chrisgerardf , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Chrisgerardf . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks