Sky Q Mini box - freezing

[teelula]

For the past month I've been having intermittent problems with only my Sky Q mini box. Programmes on both live and recordings are freezing and very slow.

The first time I called the problem was resolved by doing a settings reset, I did this again the second time and it worked after 2 tries but it's been less than a week and the problem is back. Now the reset isn't working.

is this a problem with the box itself? 

[Greenfingers001]

Hi there @teelula , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[teelula]

Thanks @Greenfingers001 I've arranged an engineer visit anyway.