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Discussion topic: my remote

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Avatar for paulineshaw
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This message was authored by: paulineshaw

Message posted on ‎23 Jul 2026 06:53 PM

my remote

my remote will not turn my ntelevision off and also will not alter the sound

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Avatar for oldfella
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Superuser
This message was authored by: oldfella

Message posted on ‎23 Jul 2026 07:38 PM

Re: my remote

Posted by a Superuser, not a Sky employee. Find out more
@paulineshaw wrote:

my remote will not turn my ntelevision off and also will not alter the sound

Looks like it is not correctly paired to your television @paulineshaw 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair to your television 

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Avatar for Me134
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This message was authored by: Me134

Message posted on ‎24 Jul 2026 06:48 AM

Re: my remote

Posted by a Superuser, not a Sky employee. Find out more
@paulineshaw wrote:

my remote will not turn my ntelevision off and also will not alter the sound

You may need to select a different option when selecting your TV from the list, what make & model of TV is it?

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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