0

Discussion topic: my remote

Reply
Avatar for paulineshaw
Level 0 icon
What's this?
This message was authored by: paulineshaw

Message posted on ‎23 Jul 2026 06:53 PM

my remote

my remote will not turn my ntelevision off and also will not alter the sound

Report post
Post 1 of 3
155 Views
0 Likes
Reply
Reply

All Replies

Avatar for oldfella
Level 16 icon
What's this?
Superuser
This message was authored by: oldfella

Message posted on ‎23 Jul 2026 07:38 PM

Re: my remote

Posted by a Superuser, not a Sky employee. Find out more
@paulineshaw wrote:

my remote will not turn my ntelevision off and also will not alter the sound

Looks like it is not correctly paired to your television @paulineshaw 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair to your television 

Report post
Post 2 of 3
136 Views
0 Likes
Reply
Avatar for Me134
Level 9 icon
What's this?
Superuser
This message was authored by: Me134

Message posted on ‎24 Jul 2026 06:48 AM

Re: my remote

Posted by a Superuser, not a Sky employee. Find out more
@paulineshaw wrote:

my remote will not turn my ntelevision off and also will not alter the sound

You may need to select a different option when selecting your TV from the list, what make & model of TV is it?

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

Report post
Post 3 of 3
103 Views
0 Likes
Reply
Reply