multiscreen

[yyou]

my account is allready showing the cost for multiroom.

But no multiroom box sent to us.

It,s been a week no contact , no email.

Typicall sky , as usuall.

[Chodley]

They usually arrive within 48 hours

so "typical sky" is frankly unfair criticism.

Have escalated this. Look out for a blue chat bubble.

[Bobby90]

Typically sky they will take your cash instantly but not respond anyway remotely as quickly 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to yyou.

[Quoman7]

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@yyou wrote:

my account is allready showing the cost for multiroom.

But no multiroom box sent to us.

It,s been a week no contact , no email.

Typicall sky , as usuall.

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Hi @yyou  When you took out the multiroom subscription you would have to have ordered a Mini box at the same time, I have escalated your post to SKY they may contact you on here via speech bubble, or email.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[yyou]

according to my bill im been charged 30 euros(for 2 multiroom) but i only have 1 multiroom box !

[PandJ2020]

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@yyou wrote:

according to my bill im been charged 30 euros(for 2 multiroom) but i only have 1 multiroom box !

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If you are referring to the multiroom subscription then its a single charge regardless of the number of boxes you have.  (Although you can have 4 there is a hardware limit of 2 concurrent minis)

[Laing1]

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@yyou wrote:

according to my bill im been charged 30 euros(for 2 multiroom) but i only have 1 multiroom box !

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@yyou do you have Sky Q or Sky HD+

[yyou]

yes

[PandJ2020]

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@yyou wrote:

yes

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No sure who you're answering.  But 'yes' isn't an answer...

[yyou]

@Laing1 

sry didnt add link name.

yes was to the question

[yyou]

@Laing1 both

[PandJ2020]

The question was 'or'.  So you have Q and Sky+?

[PandJ2020]

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@yyou wrote:

@PandJ2020  roll your neck in m8 

i replied saying i had both 

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Ok, cya!