main sky q box

[Ivor+bigin]

my main box has lost hard drive,i tried restting it to no avail contacted sky monday12th jan they ordered a new bix by express delivery. It is now saturday 17th and box still not dispatched, its ridiculous i keep getting fobbed off with excuses and they wont even send an engineer out to sort it.Today they are saying we are working hard to get the delivery to you via our courier, i wont hold my breath.

[Daniel0210]

@Ivor+bigin 

They aren't sending an engineer but are arranging a 'doorstep box swap' whereby DPD take away your previously disconnected box and leave a replacement. 

Remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

[Chodley]

This seems unusual, they are usually very quick.