lose your channels

[Lulublu222]

 

This is  driving me  insane!! bills upto date  my payment details wont save when i try to update ggrrrrrr

 

[GD1]

@Lulublu222  Do you have a Sky + box?

[Mark39]

@Lulublu222 did you pay your last bill on time? Did you pay manually?

[Lulublu222]

yes always before the die date and yes manually 😀

[Lulublu222]

sky Q box

[Mark39]

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@Lulublu222 wrote:

yes always before the die date and yes manually 😀

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I suspect Sky are wanting you to set up a monthly direct debit or card payment. If you're unable to do that online, give them a call and they'll do it for you.

[Lulublu222]

thats the thing i dont want to and i always pay before the due date, its embarrasing if i have people over and they see it they think ive not paid 😂

[Daniel0210]

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@Lulublu222 wrote:

thats the thing i dont want to and i always pay before the due date, 

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@Lulublu222 

Your payments should be via a direct debit or a continuous card payment which is what you've previously agreed to. 

[Lulublu222]

my card deatils are on there, there asking me to re add them and when i do it dosnt save