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Discussion topic: loosing satellite signal

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This message was authored by mjr1 This message was authored by: mjr1

loosing satellite signal

My Sky Q satellite signal drops out on a regular basis (almost daily).  Reconnects on rebooting the Sky Q box but is becoming a nuisance.  Weather is fine and there does not appear to be any issues with the dish. Signal strength when connected is noted as 60 or 70.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: loosing satellite signal

Posted by a Superuser, not a Sky employee. Find out more

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

 

Will likely need an engineer to check the alignment/LNB.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: loosing satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@mjr1 
Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. A dish issue is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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