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Discussion topic: issues with upgrade

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This message was authored by Abhay2 This message was authored by: Abhay2

issues with upgrade

i upgraded to sky uhd but the netflix premium is not working

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This message was authored by nigea99 This message was authored by: nigea99

Re: issues with upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Abhay2 wrote:

i upgraded to sky uhd but the netflix premium is not working


hi @Abhay2 

 

Unfortunately the SKY UHD add on no longer upgrades the Netflix level but instead the upgrades need separate Netflixx Boost add ons

 

From Mid December 2023 the levels are :
Netflix  (Base level) is the With Ads service  - 2 Screens in HD (list cost £4)
Boost to Netflix Standard - 2 Screens in HD Ad free  (list price an additional £6  thus £10 in total for Netflix) 
Boost to Netflix Premium - 4 Screens  up to UHD/HDR  (list price an additional £11 thus £15 in total for Netflix) 

P.S. When you pay via SKY, you still cannot, currently, add the 'extra member' add on for use by family members not in your physical household that is available for those paying directly to Netflix

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