insufficient credit on viewing card

[jjscruff]

I already spoke to sky for 30 mins and they were totally confused by this error message (when i try and buy a PPV fight)

Then the phone was disconnected and i didn't get a call back

On twitter if i contact sky, in the hours it takes for them to send the security check i forget about it and it expires

Can someone just help on this subject here?
I just want to spend money with Sky...

Please don't make me speak to someone on the phone again it was painful.

[cookiemonsteruk]

@jjscruff 

You should be able to contact sky store below 

https://www.skystore.com/n/hcus/help/contact-us

[xenon81]

Not sure if Sky Store can help with PPV Sports?

[jjscruff]

lol i clicked the live chat filled in the info then was told they can't help and i had to email

So i sent an email with all my info and it said they can't help and sent me a link to the help homepage

Featuring a banner saying

Our Contact Centres are particularly busy and we're sorry if call queues are longer than normal right now.

So have tried to call, twitter,forum,email and live chat on this simple error message.

Forget it then i won't pay for the event

[Chodley]

What a totally bizarre message. Yeah I'd just keep your cash.

[caesarome]

@jjscruff 

When does this PPV fight take place as sometimes it can be easier to wait until the program starts broadcasting as there are then other contact avenues that can be used to contact Sky about the issue.

[jjscruff]

thanks for suggestion but i'd imagine they'll be dealing with thousands of others customers when the event is live
i was hoping to nip this in the bud early

[jjscruff]

in case anyone sees this in future

after contacting on twitter a few times i was able to lock in a security pass which occured 24 hours after the initial request for help

But after i passed the security the agent helped me immediately and quickly resolved the issue painlessly

So twitter much better than the phone for this one

[Chodley]

So what was the problem? Where did that weird message come from?

[jjscruff]

i don't know why the error started happening

[Chodley]

Ok so whatever they did didn't seem designed to fix fhat particular error?