how to prevent dimensia ordering

[skyhater7]

eveyr mnth my mothers sky bills increases. Its either from sky calling her and offering her somehting she doesnt use or need or her accidently hitting a button and ordering something or both.

We are now at 140 / month.  She is 88 years old half blind and only watches 2 live tv channels.

I have tried ANYTHING other than sky - but she only is able to use the skyq box.

TLDR:

WHat is the difference between a SKY DEVICE PIN and a SKY TV PIN.

WHich one do i use to prevent her ordering WICKED and getting charged for it (she will not watch it).

I want her to be able to watch any program she has subscribed to; but i dont want her to be able to orer extra.

I feel like sky will make this impossible and force her to be able to do both if i give her any PIN.

Is there any solution???

[skyhater7]

i ordered my mother multiscreen and sky signature in 2023. I used my own email and phone number so they would not sell or upsell to her,  they stil managed to ring her i dont knwo how they retained her number from previous accounts.

Every month they have added something extra:

Ulitmate TV addon (what a joke - this is netflix right?  she already pays for that)  i challenged this many times and they just re-add it.

Sky HD - she is half blind - never asked for it - they added it.

Ultra HD - are you taking the **bleep**? what is this other than another charge, see above she is part blind no use, did not order.

SKy Sports.  at 88 she hasnt an interest or a clue in sports. another add forced on her.

SKy Cinema.  Never ordered. 

How does this company get away with this carry on.  Targeting older dimensia customers?

[mikealanr]

Hi @skyhater7 

I would suggest that you and your mum register with sky's Accessibility team. See: https://www.sky.com/help/articles/third-party-assistance 

And

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

You can then be a nominated 3rd party for the account and account management is dealt with by a dedicated specialist team.

MikeAlanR

[TimmyBGood]

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@skyhater7 wrote:

I want her to be able to watch any program she has subscribed to; but i dont want her to be able to orer extra.

Unfortunately it's the same PIN to access post-watershed content broadcast during the day and to make purchases.  You can either have both if the user knows the PIN, or neither when they don't: this is a significant flaw in design which has carried over from the satellite platforms into Glass & Stream.

[skyhater7]

Thanks.  I assumed this would be the case.  I have applied a new PIN for TV and device - so hopefully the accidental purchasing via remote is blocked now.

TLDR;

Very annoying that every month since the first month i signed up they have added one new service. I have registered a complaint.

you can imagine how that call went:

~ call 1800 ask for billing.

~ 5 minutes of security questions and listening to my complaint - im sorry sir you are thru to technical support - i have to trasfer u.

~ hold 5 minutes

~ 5 minutes of security questions - no handover - start all over.

~ 5 minutes hold

~ i can remove all the add-ons.  please hold.

~ hold 5 minutes

~ im sorry sir the system is not accpeting the new offer price - i will haave to wait 3 days and call u back...

The tactics are nothing short of criminal.

[Chodley]

Complain via post - has a remarkable effect usually.