having problems downloading TV series

[Maymay1]

I am having trouble downloading TV series is all programs on catch up or demand. I've tried many different programs and none of them are downloading. It says download in progress and it does not download it stays at 0% and doesn't move.

[nigea99]

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@Maymay1 wrote:

I am having trouble downloading TV series is all programs on catch up or demand. I've tried many different programs and none of them are downloading. It says download in progress and it does not download it stays at 0% and doesn't move.

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hi @Maymay1 

Try going to 

Home - Recordings - Manage - Downloading 

And look for an entry that may be stuck -& cancel it - if necessary remove all and try again

[Maymay1]

I have done that I have switched the box of reset it. I have even reset my broadband and reconnected everything and still it is not downloading.

[Laing1]

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@Maymay1 wrote:

I have done that I have switched the box of reset it. I have even reset my broadband and reconnected everything and still it is not downloading.

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@Maymay1 if there were any that was failed or stuck after deleting them did you also go into the deleted section and delete them from there then reboot you main box 

[Maymay1]

Yes, I've tried everything still nothing