hardware returned but sky still chasing

[SJL68]

Hi

I cancelled one of my Sky Q boxes, Sky sent me a box to return it in which I did, I have proof of purchase, but they are still chasing me 6 weeks later for its return and telling me they will bill me.

On the chaser email there is no way of replying and telling them that I have already returned it.

Anyone esle had this issue?

Many Thanks

Stuart

[nigea99]

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@SJL68 wrote:

Hi

I cancelled one of my Sky Q boxes, Sky sent me a box to return it in which I did, I have proof of purchase, but they are still chasing me 6 weeks later for its return and telling me they will bill me.

On the chaser email there is no way of replying and telling them that I have already returned it.

Anyone esle had this issue?

Many Thanks

Stuart

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hi @SJL68 

The returns process is not quite as slick as it could be.

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @SJL68 to chat.

[SJL68]

Thanks all sorted