Connection problems

[JackieChatfield]

Sky Q box and both mini boxes constantly dropping out of network and connection to each other. Today I've had to reboot every time I've switched the TV on. Broadband provider is BT and nothing else's drops out (computer, phones etc).

[PandJ2020]

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@JackieChatfield wrote:

Sky Q box and both mini boxes constantly dropping out of network and connection to each other. Today I've had to reboot every time I've switched the TV on. Broadband provider is BT and nothing else's drops out (computer, phones etc).

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The connection between Q boxes doesn't use you're broadband.  It uses its own network (5GHz channel 36) which may be actually clashing with your BT configuration.

Try changing your BT router's channel as high as possible to avoid conflicting.

[oldfella]

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@JackieChatfield wrote:

Sky Q box and both mini boxes constantly dropping out of network and connection to each other. Today I've had to reboot every time I've switched the TV on. Broadband provider is BT and nothing else's drops out (computer, phones etc).

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Hi @JackieChatfield 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the minis still does not connect reliably try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[JackieChatfield]

Thank you I will have a look at this.

[JackieChatfield]

Thank you @oldfella - ive tried all this and everything works accept one mini. Ill contact Sky directly.