hard of hearing audio on downloaded programmes

[Angela561]

We have downloaded some Monarch of the Glen recordings and some of them have hard of hearing audion them , is there a reason for this and is there anyway we can take it off .  There is a background noise which is very annoying.  It seems to have come on to the Series 2 downloads from episode 3 

Is there anyway we can switch this off . 

We have checked our settings and the audio is definately set to off 

[MightyQuinn]

Hi @Angela561   Try contacting viewer relations by emailing viewerR@sky.uk