@tina+goodfellow
https://www.sky.com/help/expert/home/sky-tv/sky-tv-q/using-sky-q/q-tv-apps-test/using-sky-q-tv-apps/...
Please follow this guide to ensure you've followed the correct setup process
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My views are my own and I will assist where possible.
Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4
I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
