Discussion topic: frozen SKY Q accessibility with 2nd set
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Message posted on 17 Nov 2024 01:50 PM
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frozen SKY Q accessibility with 2nd set
My 2nd television in my bedroom has a message ACCESSIBILTY ON SKY Q and the message tells me to press settings. BUT I cannot go further, it is stuck frozen, cannot get picture or anything, what is wrong?
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Message posted on 17 Nov 2024 01:59 PM
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Re: frozen SKY Q accessibility with 2nd set
Have you tried restarting both your main Sky Q box and the Mini box in your bedroom? Switch both at the plug. Wait 30 seconds or so before restarting the main box. Once that has fully restarted, restart your Mini box.
Message posted on 17 Nov 2024 04:03 PM
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Re: frozen SKY Q accessibility with 2nd set
Sky have suggested the following...
- Unpair their Sky Q remote from the box by holding 4&6
- Wait for the remote to flash
- Then dismiss the information screen "Skip & set up later"
- Hold 1&3 to repair the remote control
If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 19 Nov 2024 01:44 PM
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Re: frozen SKY Q accessibility with 2nd set
thank you for anwering, but I have tried everything and nothing works. I think it must be because EE changed me to Fibre optic which is rubbish, I have had the engineer in 4 times and I still cannot get a consistent connection.
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