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Discussion topic: error 1k-0002 on Discoveryplus

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crfin
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error 1k-0002 on Discoveryplus

‎07 Apr 2024 10:04 PM

Whenever i try to watch a program on Discoveryplus App on skyq box i get error 1k-0002 your browser does not support playback of this video, please try another browser?

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Laing1
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Superuser
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Re: error 1k-0002 on Discoveryplus

‎10 Apr 2024 08:44 PM

Posted by a Superuser, not a Sky employee. Find out more

@crfin are you getting the message on your Q box/mini or from watching on a laptop/phone pc etc im guessing from your box if so you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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ThePope27
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Re: error 1k-0002 on Discoveryplus

‎07 Apr 2024 10:43 PM

Hi @crfin 

 

What exactly are you trying to view on Disco+

I can check my end to see if it's working for me or if it's disco+ end.

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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crfin
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Re: error 1k-0002 on Discoveryplus

‎10 Apr 2024 08:32 PM

@ThePope27 I've tried multiple programs but same issue

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: error 1k-0002 on Discoveryplus

‎10 Apr 2024 08:44 PM

Posted by a Superuser, not a Sky employee. Find out more

@crfin are you getting the message on your Q box/mini or from watching on a laptop/phone pc etc im guessing from your box if so you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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crfin
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Re: error 1k-0002 on Discoveryplus

‎10 Apr 2024 10:08 PM

@Laing1 refreshing Apps worked a treat. Thanks for your help.

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