error 1k-0002 on Discoveryplus

[crfin]

Whenever i try to watch a program on Discoveryplus App on skyq box i get error 1k-0002 your browser does not support playback of this video, please try another browser?

[ThePope27]

Hi @crfin 

What exactly are you trying to view on Disco+

I can check my end to see if it's working for me or if it's disco+ end.

[crfin]

@ThePope27 I've tried multiple programs but same issue

[Laing1 · Accepted solution]

@crfin are you getting the message on your Q box/mini or from watching on a laptop/phone pc etc im guessing from your box if so you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

[crfin]

@Laing1 refreshing Apps worked a treat. Thanks for your help.