0

Discussion topic: engineer access

Reply
This message was authored by MissMc This message was authored by: MissMc

engineer access

I am due to upgrade to sky Q

However my housing provider has stated they do not allow access to the communal aerial incase the engineer causes damage to the property of other tenants 

Reply

All Replies

This message was authored by Godfrey This message was authored by: Godfrey

Re: engineer access

Posted by a Superuser, not a Sky employee. Find out more

@MissMc   If your housing provider has a modern Integrated Reception System (IRS) installation which incorporates dSCR distribution multiswitches, then Sky should, if the signal quality is adequate, be able to install a Sky Q receiver in your flat, without requiring access to the central communal distribution cabinet which feeds your residence.

 

But,if the communal IRS installation incorporates elderly legacy Universal LNB distribution multiswitches then Sky would not be able to install Sky Q in your flat, without having permission to install a Unitron dCSS-422 Sky Q Plug-In adaptor in the central communal IRS distribution cabinet that feeds your residence.

 

Godfrey.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: engineer access

Posted by a Superuser, not a Sky employee. Find out more

@MissMc 

 

You can let Sky go ahead and try: as @Godfrey indicates, this might succeed or fail.

 

In theory your Sky+ service shouldn't cease in the event of an unsuccessful Q installation, but it has been known to happen.

 

There's also a potential complication that Sky no longer permits reversion from Q to plus.

 

Your 'housing provider' really should understand that the days of Sky+ as a viable platform are very much coming to an end.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by ion205 This message was authored by: ion205

Re: engineer access

@Godfrey Thank you for the detailed information I have been wondering for years. Every time I ask our housing provider their response is a cookie cutter 'they don't allow any new skyQ installation' so I've been left stuck with Sky+HD. However, during a recent estate inspection I was shown this multiswitch which is placed in a meter room on each floor. I wonder you can tell this is a dSCR distribution multiswitche you mentioned? If that's the case a Sky engineer can access this - so I was told by our property officer. (He had no idea how to access the sky dish at all)

IMG_7494 (1).jpeg

I'd appreciate your expertise!

This message was authored by Godfrey This message was authored by: Godfrey

Re: engineer access

Posted by a Superuser, not a Sky employee. Find out more

@ion205   Your picture shows an old Legacy Universal LNB four satellite plus Terrestrial TV multiswitch being fed with feeds from three different satellite orbital positions, not a modern dSCR multiswitch.

 

The basic problem you would encounter, even if the default satellite orbital position A is the Astra 28.2 East cluster, is that each flat would be provided with just 2 feeds and the Sky Unitron dCSS-422 Sky Q adaptor requires 4 input feeds, plus the fact that any future resident would then have been unable to choose to receive a feed from satellite B or C because this adaptor does not pass DiSEqC command signals through it. Thus if four feeds were diverted through the Unitron adaptor at least two residents would have lost the ability to select reception from satellite orbital positions B and C.

 

Due to the considerable additional complexities that would be involved in supplying a compatible Sky Q feed to residents that are presently being fed from multiple satellite orbital poisition multiswitches, Sky have previously stated that they do not intend to ever install their Unitron dCSS-422 Sky Q adaptor on multiswitch installations that are distributing feeds from more than one satellite orbital position.

 

As two feeds are presently unused on the multiswitch supplying your floor distribution, your landlord could choose to employ a suitably qualified specialist Integrated Reception System (IRS) installation engineer to supply a Sky Q compatible feed to just two individual residents quite easily if neither required access to satellite orbital positions B and C, without too much cost.

 

Godfrey.

This message was authored by ion205 This message was authored by: ion205

Re: engineer access

@Godfrey Thank you for detailed info, it's pretty mouthful for me but I do get that it is not something a resident can do  without the managing companiy's cooperation/approval, which doesn't seem to be coming any day soon. Some lucky residents did managed to upgrade to SkyQ way way back, before the managing company had stopped allowing others due to some 'interference'. I think only thing we can do is to keep petionning as eventually it'll be very difficult to obtain a replacement HD+ box on second hand market. However it seems not many fellow residents are keen now there are Stream and Now to access the Sky contents... Thank you anyway for your reply, it is much apprecited!     

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: engineer access

Posted by a Superuser, not a Sky employee. Find out more

@ion205 wrote:

it'll be very difficult to obtain a replacement HD+ box on second hand market. 


@ion205 

On the above comment ~ you can't now pair a viewing card to another Sky+ or HD box that it wasn't paired with at the end of October 2024. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Godfrey This message was authored by: Godfrey

Re: engineer access

Posted by a Superuser, not a Sky employee. Find out more

@ion205   It would be interesting to know if cables A-E are already feeding a Unitron dCSS-422 Sky Q Plug-In adaptor or a dSCR for residents requiring Sky Q reception.

 

So, can you tell us if another device in the distribution cabinet is being fed by coaxial cables A-E

 

Delta Multiswitch.jpg

 

Godfrey.

This message was authored by ion205 This message was authored by: ion205

Re: engineer access

Hi @Godfrey the access to this room is limited to certain times of the week, but I'll arrange it and take the surrouding photo.

 

@Daniel0210 Oh no, I had no idea... that means if the exisiting one, which was sourced through eBay following the original's malfunctionning, comes to end of its life (or hard disc) no more replacements. I will really need SkyQ! Thanks very helpful tip. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion