11 Sep 2023 08:53 PM
I am having problems with Youtube, the sound sometimes cuts out.
12 Sep 2023 09:50 AM
Posted by a Sky employeeHi there @welshguy2017 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
15 Sep 2023 09:38 AM
Posted by a Sky employeeThanks for chatting to us @welshguy2017 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
22 Sep 2023 01:34 PM
Hi
Sorry i was in work. I am available for help now if thats convenient
22 Sep 2023 03:59 PM
Posted by a Superuser, not a Sky employee. Find out more
@welshguy2017 wrote:
Hi
Sorry i was in work. I am available for help now if thats convenient
@welshguy2017 I have re-escalated this to sky
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
22 Sep 2023 04:37 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to welshguy2017.
No problem. Browse or search to find help, or start a new discussion on Community.
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