@AbdSam wrote:
Hello there
Netflix is included in my sky package but I pay extra so I can use it on 2 devices. It works fine on the tv when I go through the sky box, but I can't seem to get it to work on my phone and I don't know what login details I used to go onto the Netflix on the tv or whether it just worked straight away.
I don't want to pay for 2 devices if I can only watch it through the tv.
Id really appreciate your help
Kind regards
Sam
Hi @AbdSam open the Netflix app on your Sky Q box if you are already logged in you should see the profile screen with a name select the profile
At the home screen press the down button when you land on notifications press the right arrow and select Get Help
At the next screen you will get a list of menus the first one being Member
Showing Profile name and Account Email
If you can't remember your password you'll have to reset it
For your mobile phone to access Netflix you need to Set your Netflix household
Select Manage Netflix Household and read the information.
Open the Netflix app on your mobile device whilst connected to your home wifi
