YouTube won’t load

[Claire601]

YouTube won't load through the sky box but will load through internet

[lettice]

Try refreshing your apps;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

[Quoman7]

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@Claire601 wrote:

YouTube won't load through the sky box but will load through internet

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Hi @Claire601 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Kerrie1978]

It's every day with sky. They change you sky high prices and it's constant problems. I'm sure we can get better from a different provider with all the same stuff for less cost. I'm sick of sky. I've o ly had it a few months and already my bill has gone from £70 a month to over £100. And every day there has been a problem. This has hot tk change. They are robbing us blind a d the last time sky went down I was told it was because they got hacked and they stole all our personal data.

[Kerrie1978]

Mine won't load either. It's a new problem every day with sky. Last time it went down it was because they got hacked and had our personal data stolen. So much for protecting our personal data. 

[Kerrie1978]

Do you have a fix for the puk please 

[Laing1]

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@Kerrie1978 wrote:

Mine won't load either. It's a new problem every day with sky. Last time it went down it was because they got hacked and had our personal data stolen. So much for protecting our personal data. 

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@Kerrie1978 can you expand on your comment Last time it went down it was because they got hacked and had our personal data stolen . Last time what went down ? if you mean YouTube then if YouTube was hacked that has nothing to do with Sky