YouTube App

[Amboman66]

My YouTube app on Sky Q keeps buffering then rewinding itself back a few minutes every time I watch a video. I was initially with Virgin Broadband and assumed it was a connection issue. I am now with Sky Broadband and it's still happening, I have refreshed the apps and still no improvement. Has anybody else encountered this ?

[Quoman7]

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@Amboman66 wrote:

My YouTube app on Sky Q keeps buffering then rewinding itself back a few minutes every time I watch a video. I was initially with Virgin Broadband and assumed it was a connection issue. I am now with Sky Broadband and it's still happening, I have refreshed the apps and still no improvement. Has anybody else encountered this ?

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Hi @Amboman66 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Laing1]

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@Amboman66 wrote:

My YouTube app on Sky Q keeps buffering then rewinding itself back a few minutes every time I watch a video. I was initially with Virgin Broadband and assumed it was a connection issue. I am now with Sky Broadband and it's still happening, I have refreshed the apps and still no improvement. Has anybody else encountered this ?

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@Amboman66 this has been reported before and there is a large thread all about the problem you have. 

https://helpforum.sky.com/t5/Sky-Q/YouTube-on-Sky-Q-quot-loading-quot-after-pausing/m-p/4456371#M607...