You keep asking for my Sky Q mini box back but we are paying for the service

[Neil14]

Sky keeps asking me to return my mini box ... but we never ended the service ?? 

[Laing1]

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@Neil14 wrote:

Sky keeps asking me to return my mini box ... but we never ended the service ?? 

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@Neil14 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Neil14]

Thanks ... 50 minutes on Sky hold to fix a problem they created. ... great customer service. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Neil14.

[Tom-W19]

Hi @Neil14 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.